VALUNIQ HELP CENTER
FAQ
ORDER / PAYMENT
Q: CAN I EDIT OR CHANGE MY ORDER AFTER COMPLETING ORDER?
Q: CAN I CANCEL MY ORDER?
Cancellation of your order depends on the status of your order. If your order has been fulfilled and shipped out already, you can not cancel your order.
If you would like to cancel your order, please contact us immediately.
Q: WHAT KINDS OF PAYMENT METHODS CAN I USE FOR MY ORDER?
Q: DO YOU HAVE ANY INSURANCE SERVICE ON MY ORDER?
Q: WHAT IS 'ADD SHIPPING PROTECTION FOR $.$$' IN THE SHOPPING CART?
Q: I THINK MY ORDER HAS BEEN LOST OR STOLEN BUT I HAVE INSURED MY ORDER. HOW CAN I CLAIM IT?
SHIPPING / TRACKING
Q: HOW LONG DOES IT TAKE MY ORDER PROCESSING?
All the merchandises at VALUNIQ.COM are shipped from the United States, Europe, and some from Asia. Some hand-crafted merchandises need extra processing time, 1-4 business days to make them unique and valuable. Estimated delivery time will take around 3-5 business days from the warehouse in the United States and 5-10 business days from Europe or Aisa.
Q: DO YOU HAVE FREE-SHIP OFFER?
Q: DO YOU HAVE EXPEDITED SHIPPING SERVICE ON MY ORDER?
Q: I HAVE ORDERED WITH WRONG SHIPPING INFORMATION. CAN I CORRECT IT WITH RIGHT INFORMATION?
Once you have submitted your order, all the information of the order can not be edited. However, it could be corrected depending on how fast you contact us with the right information.
If you have trouble with 'contact us' link above, please set your browser's default email client for 'Mailto' links by follows this instructions
Q: CAN I TRACK MY ORDER?
RETURN / EXCHANGE
Q: WHAT IS VALUNIQ'S RETURN POLICY?
If you are not satisfied with your purchase, you can easily return it in 14 days after you have received the order. In order to get the full refund, the items must be unused, undamaged and never worn condition.
For complete details, see our Shipping and Return policy.
Q: HOW DO I RETURN MY ORDER?
If you would like to return your order with some reasons, you must do it in 14 days after you receive it.
- Contact us with your order number, item name, and return reason.
- We will check your order information and provide you with the return label or the address to return the package via email.
- When you use the return label provided by us, just affix the label on your returning package and send them out via UPS or USPS depending on the address on the return label. If you prefer to return the package by yourself, you can send the package to the address you have informed via email.
- The condition of returned item will be checked when it arrives in warehouse or manufacturer.
- You will get refund when the condition of the returned item is confirmed as it is good original condition.
- When you use the return label provided by us, the shipping cost will be deducted from your refund.
- We strongly recommend you to insure the return item to cover its value when the package is lost or stolen.
