Yes, we do. Once your order is shipped out, the failure of delivery with lost or stolen is not our responsibility. The failure of delivery is unlikely event but it could happen to everyone. If you would like to insure your order, you have an option during the checkout process. The cost of insurance will be approximately just 1% of cart value.(The cost of insurance is not exact 1% of cart value.)
That is the insurance option you could have on your order. If you do not want to insure your order, you must un-check the option. This additional cost is just for the insurance cost of your order and transfer to the insurance company directly.
We are terribly sorry to hear that your order has not be delivered. Filing a claim is nearly instant. You will receive an email confirming that you elected to protect your order once your order completed. A simple click on the included "File Claim" link in the email prefills your order information and a claim is filed.
All the merchandises at VALUNIQ.COM are shipped from the United States, Europe, and some from Asia. Some hand-crafted merchandises need extra processing time, 1-4 business days to make them unique and valuable. Estimated delivery time will take around 3-5 business days from the warehouse in the United States and 5-10 business days from Europe or Aisa.
If you are not satisfied with your purchase, you can easily return it in 14 days after you have received the order. In order to get the full refund, the items must be unused, undamaged and never worn condition.
If you would like to return your order with some reasons, you must do it in 14 days after you receive it.
Contact us with your order number, item name, and return reason.
We will check your order information and provide you with the return label or the address to return the package via email.
When you use the return label provided by us, just affix the label on your returning package and send them out via UPS or USPS depending on the address on the return label. If you prefer to return the package by yourself, you can send the package to the address you have informed via email.
The condition of returned item will be checked when it arrives in warehouse or manufacturer.
You will get refund when the condition of the returned item is confirmed as it is good original condition.
When you use the return label provided by us, the shipping cost will be deducted from your refund.
We strongly recommend you to insure the return item to cover its value when the package is lost or stolen.
You can exchange your order if your item is damaged or incorrect. If you receive your item damaged or incorrect, you must contact us immediately.Our exchange process involves two separate transactions. Just return the item you want to exchange and place a new order for the replacement items with the Free Shipping Promo Code provided by us.
We have double-checked our online store works smoothly but there might be something wrong. If you have found something wrong on prices, descriptions, discount code, or etc, please contact us immediately.
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